Frequently Asked Questions

Everything you need to know about shopping with Raintree Nursery

What is the typical shipping timeframe for my order?

Standard orders are processed within 1-2 business days. Depending on your location, shipping usually takes 3-7 business days. You will receive a tracking number via email as soon as your package departs our warehouse.

What is your return policy for apparel and accessories?

We offer a 30-day return policy for all unworn, unwashed items with original tags attached. Simply visit our online return portal to generate a prepaid shipping label.

How do I ensure I am ordering the correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.

Are your garments ethically sourced?

Yes, at Raintree Nursery, we prioritize sustainability. We partner with manufacturers who adhere to fair labor practices and use eco-friendly materials like organic cotton and recycled polyester whenever possible.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You can cancel or modify your order within 60 minutes of placement by contacting our customer support team via live chat.